![]() If we can't solve this issue, we will refund you based on our Refund Policy. Considering this issue, would you please kindly contact our support team again to get the help? We believe that they can solve this issue soon. However, sometimes the arrival of this registration e-mail could be delayed because of Internet issue, email spam settings and email typo, etc. Generally, once an order has been placed successfully, the purchased platform will automatically send an email with activation code & download link within minutes. It would be appreciated for your kind understanding in advance. We really hope that you and your family are doing well during this hard time. We will give priority to the purchase user's emails. But could you please kindly give us a chance to explain this issue? There are more than 1200 emails pending. We sincerely apologize for the late reply. Best regards, Your iMobie TeamÄear Oszi, Thanks for your review but we are sorry for the inconvenience. Could you please have a check? Please let us know if you have any additional questions. You may be seeing an authorization hold on your end and confusing it with a charge. When this happens, we will remove that order's authorization from the upcoming charge batch and seek no funds from the customer's card company. However, there are instances (such as this one), when a refund is requested shortly after order placement. In fact, we process the charge in batches included with other order authorizations we've received. Once we receive approval for our authorization, we do not run the charge right away. When we receive an order in our system, an authorization for processing the charge is requested by us to the customer's card company. That is why you are not seeing a refund to your account. Because the refund request occurred within the same timeframe as the order itself, there was no charge initially processed. The refund was processed shortly after on Dec. Could you please kindly give us a chance to explain this issue? According to our transaction records, this order was processed on Dec. Dear Fawaz, Thanks for your review but we are sorry for the inconvenience.
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